Reminder System
We are dedicated to looking after your health. When you are due to have repeat tests done, whether it’s a blood test or a procedure, we will telephone you or send you a reminder letter with clear instructions.

Management of your Personal Health Information
Your medical record is a confidential document which is stored electronically on file. It is the policy of our practice to maintain the security of your personal health information at all times and to ensure that information is only available to authorised members of staff. We abide by the ten National Privacy Principles which you can view at:
www.privacy.gov.au/health

Patient Feedback
The practice welcomes your suggestions and comments regarding the service we provided and your valuable comments can help us to better assist our patients in the future. If you would like to make a comment, complaint, or recommendation about any aspect of care you have received from the practice, please talk to the Doctors or the Receptionists or alternatively, you can write to us:
Ulladulla Endoscopy & Medical Centre
111 Princes Highway, Ulladulla NSW 2539

If you feel we haven’t handled your complaint appropriately, please contact the Health Care Complaints commission website:
www.hccc.nsw.gov.au/Complaints

Access to your Medical Records
If you wish to access your medical records, you can do so at any time by making an appointment to see your treating doctor. Please indicate your intention to the receptionist when making this appointment, but please note the fee for this service cannot be claimed from Medicare.